Returns
RETURNS POLICY (Customers in the European Union)
If you are not satisfied with your purchase simply return the goods in an unused condition & in their original packaging within 14 days of purchase. We will then credit your account. It is the customer’s responsibility to ensure the safe return of the goods. The customer's return shipping costs cannot be refunded. Please note that custom made-to-order goods cannot be refunded. The above does not affect your statutory rights. Our Terms & Conditions are subject to English Law & Courts.
RETURNS POLICY (Customers outside the European Union)
If you are not satisfied with your purchase simply return the goods in an unused condition & in their original packaging within 14 days of receipt. The package must be clearly marked with the following statement “RETURNED GOODS RELIEF CLAIMED”. If the package does not clearly state the above, Bananashoes may not be able to accept delivery of the return package. Upon return of the goods, we will then credit your account to the value of the goods. The postage costs in getting the goods to you are however not refundable. It is the customer’s responsibility to ensure the safe return of the goods. The customer's return shipping costs cannot be refunded. Please note that custom made-to-order goods cannot be refunded. The above does not affect your statutory rights. Our Terms & Conditions are subject to English Law & Courts.
RETURN ADDRESS
BananaShoes Limited
Unit B8
Bradmarsh Business Park
Bow Bridge Close
S60 1BY