RETURNS POLICY (UK CUSTOMERS)
** Shoes **
You can now self return your items by going to your account : https://account.bananashoes.com and follow the instructions.
If you are not satisfied with your purchase simply return the goods in an unused condition & in their original packaging within 14 days of receiving your purchase. Once we have received the return, we will then credit your account within 5 working days. It is the customer’s responsibility to ensure the safe return of the goods. We strongly advise sending returns via tracked or signed for delivery methods.
The customer's return shipping costs cannot be refunded. The above does not affect your statutory rights. Our Terms & Conditions are subject to English Law & Courts.
We will refuse to refund any items that have been worn, used, marked, damaged, or we deem unfit to resell. We will refuse to refund any item not returned in its original box or packaging.
Please use a signed for or tracked delivery method so we can both keep an eye on it and make sure it doesn’t get lost along the way. We would recommend Royal Mail’s online Click and Drop service which is really easy to use and good value.
Do not use the shoe box as a shipping container. The box must be placed in external packaging and must remain undamaged.
** Lingerie **
Please note, due to hygienic reasons, we cannot accept returns for lingerie sets.
Please feel free to contact us if you have any questions! We are here to help you be more you.
We do not accept returns for sale, 'outlet' or lingerie items.
INTERNATIONAL RETURNS POLICY (CUSTOMERS OUTSIDE THE EUROPEAN UNION)
If you are not satisfied with your purchase simply return the goods in an unused condition & in their original packaging within 28 days of receiving your purchase. The package must be clearly marked with the following statement “RETURNED GOODS RELIEF CLAIMED”. If the package does not clearly state the above, BananaShoes may not be able to accept delivery of the return package. Upon return of the goods, we will then credit your account to the value of the goods. The postage costs in getting the goods to you are however not refundable. It is the customer’s responsibility to ensure the safe return of the goods. The customer's return shipping costs cannot be refunded. The above does not affect your statutory rights. Our Terms & Conditions are subject to English Law & Courts.
RETURNS ADDRESS:
