How do I return an order or item?
Please email

My order has not arrived. How do I get an update on where it is?
All of our parcels are given a tracking number which is sent to you in your ‘Shipping Confirmation Email’. Please check the email for details of your parcel and how to track it. if you do not have a Shipping Confirmation Email, please email us at

I'm looking for a specific Pleaser style but it's not on the website. 

Can't find what you're looking for? Let us know and we'll order in any Pleaser or Elegant Moments item for you specially. For more info, email us at 

I can’t find my size on the website. Can I check if you have my size in stock?
We list all of our available stock on the website. If you want to double check whether we might have a pair in stock but not showing online, please email us at We can also let you know when our items will be restocked.

I can’t find a phone number to call BananaShoes?
We do not have a phone line, however we pride ourselves on replying to all of our customers’ emails as quickly as we possibly can. Please email us on to get hold of us. We also have a popup chat system on the website and will receive any messages sent to us even when we're showing as 'offline'. 

I want to know when new ranges and styles will be added to the site.
Make sure you have signed up to our newsletter and follow us on Facebook and Instagram. We announce all new products there!

I’m looking for a discount or voucher code. Do you offer any discounts?
We occasionally offer discount and voucher codes to celebrate a special event or as part of our sales. Make sure you are subscribed to our newsletter and follow us on Facebook and Instagram to keep an eye out for chances to grab a discount!

I want to pay over the phone or by cash or cheque.
Unfortunately we don’t accept any payments over the phone or by cash or cheque at the moment. We only accept payments via our website. If you have any problems with this, please email us at and we will try to help you.

I returned my items and requested a refund but I have not been refunded yet. How do I chase this?
We will process refunds within 7 days of receiving the items back to us. Please ensure all returns are sent to us by signed and tracked delivery methods. If it has been longer than 7 days and you have not received your refund, please email us at

I have a question about Klarna Payments

For all FAQ's regarding Klarna payments, please see the following link:  

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